Production Grade Agent Studio
The world's only voice-first omnichannel platform for conversational AI.
Access an elite conversational AI
Get access to AI models designed, trained and built specifically for customer service use cases and deliver unbeatable conversational experiences to every customer.
Listen
ACCESS INDUSTRY-LEADING SPEECH RECOGNITION
Specifically for customer service interactions. Get granular controls to optimise performance at every stage of the conversation — including real-time audio processing, custom vocabulary, and accent adaptation. You can always fine-tune additional parameters for more precise recognition.
OPTIMISED FOR CONVERSATIONS
Orchestrate seamless voice interactions across your entire customer service workflow to maintain clarity over time.
WORKS WITH YOUR AUDIO STACK
Process audio from any communication platform and integrate into any telephony/voice system.
Reason
INTELLIGENT DECISION MAKING
Ensure accurate, consistent and reliable performance with a custom LLM adaptor tailored specifically for your brand and customer interactions.
CONTEXTUAL AND RELIABLE RESPONSES
Trust your AI agent to automatically generate the right responses for customer inquiries and define custom reasoning paths as needed, ensuring comprehensive coverage to handle complex scenarios, edge cases, or brand-specific nuances.
Speak
AUTHENTIC BRAND VOICE
Earn the right to engage callers with a unique brand voice that feels natural and authentic, maintaining consistency across every customer interaction at each touchpoint of your communication strategy.
VOICE CONTROL & GUARDRAILS
Stay in complete control using your preferred settings when the brand voice shifts or when critical conversations require oversight, enabling you to respond appropriately.
Understand
CONVERSATION INSIGHTS
Investigate down to specific interactions and individual customer journeys to easily understand patterns in customer behaviour with intuitive dashboards.
PERFORMANCE OPTIMISATION
Pinpoint areas for improvement, understand their impact, and optimise AI responses before they affect customers.
REPORTING
Share summaries on AI agent performance at every level of granularity to drive collaboration and build trust with stakeholders in your organisation.
Improve
CONTINUOUS OPTIMISATION
Maintain a continuous, accurate representation of desired customer experience. Seamlessly add new training data or recalibrate responses as you go.
ADAPTIVE LEARNING
Easily verify that new agent versions pass tests for acceptable performance, minimising customer impact when refactoring or debugging.
Designed for the enterprise
Flexible deployment
Deploy in your cloud of choice, use our managed SaaS, or establish a hybrid environment for maximum control.
Extensibility
REST API makes it flexible to integrate with other preferred tools or existing processes, including CRMs, telephony systems, CI/CD systems, monitoring tools, and AI platforms to augment your stack as it exists today and in the future.
Scalable analysis
Handle customer interactions at any scale, so you get the most comprehensive support coverage for all customer touch points across your organisation.
Enterprise security
Maintain granular control over access permissions and data visibility across teams and departments within your customer service organisation.
Trusted platform
Platform is architected to be secure-by-design and meet the needs of even the most privacy conscious global enterprises.
Partnered for success
Accelerate time-to-value with a dedicated customer support engineer who manages the full lifecycle of your needs, including installation, implementation, ongoing usage, upgrades, bug fixes, and long-term technology support.
Hearing is believing
Get a personalized demo to learn how Prismo can help you drive measurable business value.
